Our Shipping Policy page can tell you the timeframes associated with our delivery options alongside their costs.

We’ll send you an email as soon as your order is on its way. We may ship items separately in the event of one or more of the items being delayed.

Once you’ve placed your order, you have 12 hours to change your mind and cancel / make changes to your order.

You can email us on hello@bonitellebeauty.com and we will do our best to help you.

We’ll send you an email within an hour to let you know if the changes worked.

We’re really sorry that happened as we aim to provide high quality items to all of our customers.

So that we can look into this for you, please contact us to tell us more via the 'Contact Us' section.

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.

Please refer to our Returns & Exchanges page for more information.

If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Contact Us' section.